In today’s fast-evolving healthcare landscape, where medical advancements continue at a rapid pace and patient expectations are constantly shifting, hospitals remain vital sources of trust and reliability. Whether seeking urgent medical attention or high-quality care, individuals increasingly turn to institutions like Ruby Hall Clinic as their primary choice.
According to Dr. Simon Grant, Physician and Trustee, Ruby Hall Clinic—one of India’s leading multispeciality hospitals—this trust is built on several key factors. Firstly, hospitals like Ruby Hall Clinic bring together a highly skilled, multidisciplinary team of doctors, nurses, surgeons and specialists, ensuring comprehensive and well-coordinated care. “We integrate expertise across specialties to provide seamless treatment for our patients,” says Dr. Grant.
Secondly, Ruby Hall Clinic is equipped with state-of-the-art technologies and world-class infrastructure. From advanced diagnostic tools and modern surgical suites, to telemedicine capabilities, the hospital leverages innovation to enhance patient outcomes and deliver medical care at par with leading hospitals across the globe.
Beyond technology, a strong emphasis on patient safety and quality control is another driving factor behind the hospital’s reputation. “We adhere to stringent safety protocols and continuously implement quality measures to ensure the best possible care for our patients,” Dr. Grant explains.
Additionally, hospitals like Ruby Hall Clinic play a key role in medical research and innovation. “We are committed to advancing healthcare by contributing to medical research, refining treatment approaches and improving overall patient care,” says Dr. Grant in an exclusive interview with CIOLook India, key excerpts of which are highlighted below.
As a trailblazer in the Healthcare industry, could you take us back to the beginning of your journey? What motivated you to step into this dynamic field?
Medicine is deeply ingrained in my family’s legacy and has always been my calling. My grandfather, the founder of Ruby Hall Clinic and a distinguished cardiologist, laid the foundation for this institution with a vision to transform healthcare. My father, also a renowned cardiologist, carried this vision forward with relentless passion. Growing up, I witnessed firsthand how healthcare can profoundly impact lives and it inspired me to continue this legacy. Joining Ruby Hall Clinic has been more than a profession—it’s a responsibility to honour this heritage and contribute to advancing healthcare through innovation and compassion.
Please brief our audience about Ruby Hall Clinic, its USPs and how you are currently positioned as the best Healthcare Centre.
Ruby Hall Clinic stands as a symbol of trust, compassion and innovation, serving the community with over six decades of excellence in healthcare. Our USP lies in integrating state-of-the-art medical technology with compassionate care, ensuring superior outcomes for our patients. From pioneering organ transplants in the city to performing path-breaking surgeries and advanced cardiac procedures and even adopting AI-assisted imaging and precision medicine — we are at the forefront of medical innovation.
With seven national healthcare quality accreditations, we uphold the highest standards of excellence. Our 1,000 beds across all branches and satellite centres ensure that patients receive world-class care no matter where they are. Our reach extends beyond the hospital walls, with initiatives like the First Responder Bike Services, a medical room and ambulance service at Pune Airport’s new terminal, a 24×7 emergency medical room in partnership with Central Railway and facilities at the metro station.
Every year, we allocate approximately ₹30 crore to provide free and concessional care for the underprivileged, reflecting our commitment to making healthcare accessible for all. Ruby Hall Clinic is more than a hospital; it is a lifeline for the community, combining advanced technology with the heartfelt dedication of our team to create a healing experience that transforms lives.
Tell us more about your hospital’s offering and what aspects make it stand out in the cutthroat competition. What immersive benefits do you offer to your patients considering the contemporary times?
Ruby Hall Clinic is synonymous with excellence, offering a comprehensive range of specialities. Our passionate focus on technological innovation ensures that patients receive the best care possible.
One of our standout offerings is the Siemens Somatom Force CT scanner, South Asia’s first and the world’s fastest, delivering unmatched diagnostic precision to enable early detection and timely intervention. This is complemented by the 3T Philips Ingenia Evolution MRI, another first in India, which provides unparalleled imaging clarity, empowering physicians to make highly accurate, data-driven decisions.
Our cancer care services are equally revolutionary. The CyberKnife S7, the first in Pune and Vision RT’s Inbore SGRT technology offer noninvasive radiosurgery with pinpoint accuracy, sparing healthy tissue and significantly reducing treatment times. We’ve also integrated the Varian Halcyon system for precise radiation therapy and the GE MINITrace Cyclotron, which produces vital radiotracers for PET-CT scans—reflecting our holistic approach to fighting cancer.
The adoption of technologies such as the CAD EYE AI system enables early identification of gastrointestinal cancers. At the same time, our Hybrid Cath Lab combines advanced imaging with surgical precision, setting new benchmarks in cardiovascular care.
Ruby Hall Clinic is a leader in minimally invasive surgeries, utilizing tools like the da Vinci Surgical Robot, which enhances surgical precision and ensures quicker recoveries. The Einstein Vision 2.0 for 3D laparoscopic procedures further boosts surgical accuracy. For specific conditions, innovations such as the UroLift and Rezum Water Vapour Therapy System for benign prostatic hyperplasia and the Modulith SLX F-2 Connect for kidney stone treatments underscore our commitment to patient comfort.
Additionally, our highly automated laboratory system ensures faster and more accurate diagnostics, streamlining patient care. We also focus on holistic care and patient education to meet the demands of contemporary times. Our focus is on combining advanced technology with heartfelt compassion to deliver outcomes that truly make a difference.
As an experienced leader, share your opinion on how the adoption of modern technologies is impacting the Healthcare space and how your hospital is adapting to the change in its commitment to technological excellence.
Technology is transforming healthcare by making diagnosis and treatment more accurate, efficient and accessible. At Ruby Hall Clinic, we’ve embraced AI-powered imaging, robotic-assisted surgeries and precision medicine to stay at the forefront. Moreover, by continuously investing in research and training, we ensure that our team and infrastructure remain ahead of the curve.
Sustainability and environmental friendliness are the new-age imperatives in the healthcare industry. What kind of initiatives you are taking in this regard?
Ruby Hall Clinic is dedicated to environmental sustainability through several key initiatives. We’ve upgraded our infrastructure with energy-efficient systems, including solar power, LED lighting and EV charging stations. Waste management protocols ensure safe disposal and recycling, with efforts to minimize single-use plastics. Water-saving technologies, such as rainwater harvesting and low-flow fixtures, help conserve water, while green spaces across the campus promote better air quality and a healing environment.
Moreover, our LEED-certified hospital buildings further reflect our commitment to reducing our ecological footprint while delivering exceptional healthcare. Promoting the use of green energy, a staggering seventy per cent of the energy consumed by electrical equipment at the hospital is harnessed by wind and solar sources. By harnessing solar energy and adopting energy-efficient technologies, we have ensured a reduction of 9,375 tonnes of carbon emissions and an annual electricity savings of 161,856 units.
Over the years, we have received accolades for our green initiatives, such as the Energy Saving Award by MEDA and The Best Energy Conservation & Management Award by CII. We also encourage our staff to use public transport, especially with the convenient location of the Ruby Hall Metro Station.
The workforce is the cornerstone of success in your field. How is Ruby Hall Clinic fostering an empowered culture and inclusive environment for its team to remain future-ready?
At Ruby Hall Clinic, empowering our workforce is key to achieving excellence. We provide ongoing training programmes, opportunities for upskilling in advanced medical techniques and access to global conferences. It’s not just about doctors and nurses. We provide opportunities to support staff at all levels of the hospital to further their education and hone new skills. We also ensure a culture of inclusivity by promoting diversity in leadership and valuing contributions across all levels. It therefore comes as no surprise that our hospital has been awarded as one of the best places to work at on numerous occasions.
Considering the current industry scenario, what challenges do you face and how do your team’s resilience and ingenuity drive Ruby Hall Clinic to overcome them?
The healthcare industry faces challenges like rising costs, technological disruptions and increasing patient expectations. Our team at the hospital thrives on resilience and ingenuity, consistently adapting to these demands. Whether it’s adopting telemedicine during the pandemic or expanding healthcare access to underserved areas, we stay agile and innovative. This proactive approach enables us to maintain the highest standards of care. We have also upgraded our CRM systems to enhance efficiency and access while improving patient experience.
How crucial are technologically advanced healthcare services in today’s era and what advancements can be expected in the coming period?
Technologically advanced healthcare services are indispensable in today’s era, transforming how care is delivered and ensuring precision, efficiency and improved patient outcomes. Our hospital continually invests in state-of-the-art medical systems to deliver superior care.
Looking ahead, the integration of artificial intelligence into diagnostics and treatment planning will transform patient care. Ruby Hall Clinic is actively investing in AI-enabled imaging systems, robotics and next-generation data analytics to create a seamless and futuristic healthcare experience. Our commitment to staying at the forefront of technological innovation ensures that we are ready to meet the evolving needs of modern medicine.
What traits are necessary for technologically advanced healthcare clinics like yours to become the most trusted, according to you?
Trust stems from a blend of expertise, transparency and patient-centric care. A technologically advanced hospital must demonstrate a consistent commitment to adopting evidence-based practices, focusing on patient safety and maintaining clear communication. Continuous staff training, robust data security and a focus on measurable outcomes are also essential.
Digitalization, telehealth and remote health services are crucial factors in today’s healthcare industry. How is Ruby Hall Clinic embracing these modern advancements to offer its patients the most advanced facilities?
We are completely embracing digitalization to redefine patient care. Our telehealth platform enables seamless virtual consultations, ensuring accessibility for patients regardless of location. Remote monitoring devices are integrated into our services to provide real-time tracking and management of chronic conditions, enhancing patient outcomes through continuous care.
We’ve also upgraded our CRM and adopted advanced digital health record systems that allow secure, streamlined communication across departments. This not only improves efficiency but also ensures timely and precise treatment planning. Our technology-driven approach extends to AI-supported diagnostic tools and automated lab systems, enabling quicker and more accurate results.
By leveraging these modern advancements, Ruby Hall Clinic is delivering a tech-enabled, patient-centric experience, ensuring that care is accessible, efficient and tailored to the evolving needs of today’s healthcare landscape.
What would be your advice to budding entrepreneurs who aspire to venture into the Healthcare sector?
Focus on innovation without losing sight of empathy. The healthcare industry requires a fine balance between adopting advanced technologies and maintaining a human touch. Build a robust team, invest in continuous learning and always prioritize patient safety and satisfaction. Most importantly, remember that resilience and adaptability are key to navigating the challenges of this dynamic field.
How do you envision scaling your hospital’s operations and offerings in the future?
Scaling operations at Ruby Hall Clinic are centred on extending our reach to more communities, particularly in underserved regions. We have recently opened two new centres—Matoshree Madanbai Dhariwal Hospital in Shirur and another in Chakan—bringing high-quality healthcare closer to these communities. These expansions reflect our commitment to ensuring that advanced care is accessible to all.
Looking ahead, we plan to deepen our focus on precision medicine, leveraging emerging technologies to offer highly specialized care. We are also collaborating with global institutions for cutting-edge research to remain at the forefront of medical advancements.
Additionally, our upcoming facility at Amanora is set to transform healthcare in the region, further enhancing our ability to offer comprehensive, world-class services. With these strategic expansions and innovations, Ruby Hall Clinic will continue to set new benchmarks in healthcare, meeting the evolving needs of our patients and communities.
Please give us a few testimonials of your clients/customers and a list of awards/recognitions that accurately highlight your organization’s position in the industry.
Ruby Hall Clinic has been consistently recognized for excellence across multiple facets of healthcare. Some of our recent accolades include:
- Best Multispecialty Private Hospital in Pune at The Week Best Hospital Awards.
- Navbharat International Business Excellence Award.
- Ranked Pune’s No. 1 in Oncology, Cardiology, Gastroenterology and Urology by the TOI Health Survey.
- Excellence in Best Diagnostics and Imaging by the Economic Times at the ET Business Awards 2024.
- Best Complying Establishment in the large establishments category by the Employee Provident Fund Organization under the Ministry of Labour & Development.
- Exceptional Employee Experience – Large Scale Enterprises by the HR World EX Awards.
- Special Recognition for the paper on “Process Improvement of Medication Safety” at an international patient safety conference.
- First Hospital in Pune to receive the prestigious PRIME certification.
- The Only Hospital in Maharashtra to be recognized as a Centre for Quality Promotion by CAHO.
- Centre of Excellence for USG/CT-guided Biopsies awarded by BD (BARD).
- First in India to receive the cGreen OT accreditation by Bureau Veritas, with one of the highest Pan-India rankings.
- Best Medical Tourism Facility in India by the Ministry of Tourism, Government of India.
- Best Hospital for Cadaveric Organ Donation across India by NOTTO, Government of India.
- Best IT Enabled Hospital at the Health Technology Awards.
- Digital Technology Senate Award for Artificial Intelligence.
