In this digital era of 5G – Network of the Future, Blockchain, Big Data, IoT, and AI, the market is rapidly expanding as companies across multiple verticals have recognized the need for connectivity, and the potential digital transformation that can be enabled through connectivity. Greater business efficiency and smarter processes are obvious results of Automation and AI. However, end-users demand access to their data, business applications, productivity applications, and collaboration applications in a secured manner. So, Tech Mahindra was born with the focus on enabling clients to succeed in a digitally disrupted world. In an interview between CIO LOOK and CP Gurnani, the MD and CEO of Tech Mahindra has shared the critical journey of the company’s cutting-edge technology solutions with partners globally.
“Sustainability and Inclusivity drive the purpose of the organization.”
Below are the highlights of the interview conducted between CIO LOOK and CP Gurnani:
Give a brief overview of Tech Mahindra, its uniqueness and its vision
Tech Mahindra is a global leading provider of digital transformation, consulting and business re-engineering services and solutions. Part of the Mahindra Group, Tech Mahindra is a USD 4.9 billion company with 125, 000+ employees across 90 countries. Tech Mahindra has 940 global clients, including Fortune 500 companies. It is the highest-ranked non-US company in the Forbes Global Digital 100 list (2018) and is in the Forbes Fab 50 companies in Asia (2018). At Tech Mahindra, we live by the philosophy of ‘Connected World, Connected Experiences’. Today, customer experience is driving and disrupting industries like never before. Our vision is to deliver seamless and integrated experiences across dimensions – digital, physical, and convergent.
Describe Tech Mahindra’s cutting-edge solutions, which address all the needs of their customers?
As part of TechMNxt* charter, we constantly invest in next-generation capabilities in consulting and technology, which we adapt to clients’ businesses through our digital themes: Digital Strategy & Design, Digital Customer, Intelligent Operations and Future Enterprise, driven by investments in analytics with Digital Insights and powered by Tech Mahindra IP in a Digital Foundation layer. Tech Mahindra IP comprises vertical industry solutions as well as platforms for the Internet of Things (IoT), Cybersecurity, Cognitive Technology, and Enterprise Gamification.
We have identified RADIQAL (extensible Reality, Automation & AI, Distributed Ledger, IoT, Quantum Computing, All powered by 5G and next-gen networks) as our future technology focus.
For example, we are working with Rakuten in Japan to power the next generation networks, using IP from our joint investment in AltoiStar. This will enable industries as diverse as healthcare, manufacturing, and financial
Describe in detail about the work culture and the values that drive Tech Mahindra?
Tech Mahindra’s culture is driven by the RISE philosophy of the Mahindra Group, which is based on the beliefs: “accepting no limits”, “alternative thinking”, and “driving positive change”. Sustainability and Inclusivity drive the purpose of the organization. We are focused on building a safe and sustainable environment for our employees by committing to fair, transparent, and inclusive work culture.
We are also investing in futuristic technology to create a ‘workplace of the future’. For example, we have introduced a Facial Recognition Attendance System leveraging Artificial Intelligence, which is also equipped with a tool that helps us measure the mood of our employees through a mood meter. Such initiatives enable us to ensure we have a happy workforce.
How do Tech Mahindra’s services differ from the other companies’ offerings?
Tech Mahindra focuses on enabling clients to succeed in a digitally disrupted world. We collaborate with clients, academia, eco-system players & start-ups to create business solutions that can help our clients Run their business better; Change faster to adapt and Grow revenues by delighting their customers.
Through its investments in organizations such as Pinnifarina, the BIO agency and Mad*Pow, Tech Mahindra has a unique ability to deliver digital transformation across the physical, and digital realm. This enables us to design “phygital” products, as well as POS (Point of Sale) experience in retail stores, banks, and stadiums.
What technologies are they leveraging to make their solutions resourceful and bringing advancement in the industry?
Tech Mahindra has deep expertise in cybersecurity, automation, customer experience, and content management, analytics, IoT, cloud, DevOps, microservices, and mobility. In addition, we are investing in the RADIQAL suite (extensible Reality, Automation & AI, Distributed Ledger, IoT, Quantum Computing, All powered by 5G and next-gen networks), as areas for the future.
What are Tech Mahindra’s future aspirations? What strategies are they undertaking to achieve those goals?
Tech Mahindra aims to be the digital transformation partner of choice for its clients globally. By focusing on business transformation enabled by digital technology, Tech Mahindra has transitioned from being a technology skills provider to a business provider. Combining business change capabilities, experience design, and technology has helped Tech Mahindra make this transition effectively. Going forward, Tech Mahindra aims to increase its digital business through vertical solutions, platforms, and leading-edge business transformation enabled by technology such as AI, 5G, and quantum computing.
About the leader
CP Gurnani is the MD and CEO of Tech Mahindra. Living by the credo, ‘don’t work hard, work smart’, the leader brings an inimitable leadership style combined with a laser-sharp focus on customer experience. In 2009, he led the acquisition of Satyam, which helped the company diversify into other verticals, and brought in capabilities in analytics, engineering, consulting, etc. Gurnani understands that in this age of disruption, innovation cannot happen in seclusion, but rather, needs an ecosystem that supports collaboration. His focus is both on “Digital Outside”, as well as “Digital Inside”. He is proactive about nurturing a digital future-ready talent pool with emphasis on reskilling the workforce.
“Three things that stand out about Tech Mahindra; one is the competence of its management, second is the financial strength and third is the scalability of the business model. This company has what it takes to go the whole way.” —Frank Hancock, Former Managing Director, ABN Amro
“BT is the world’s leading telecom company and we depend on our development partners to help us achieve or targets. Most of our work is done offshore and it is done by TechMahindra.” —Martin Greenan, Offshore Co-Location centres, BT Director